How to Reduce Patient Churn in Your GLP-1 Practice (And Keep Revenue Predictable)

Why Retention = Revenue

Every patient who stays an extra month is another $100-200 in your pocket. Studies show patients who stay engaged for 6+ months see significantly better outcomes—and they refer friends.

Key Retention Strategies

1. Respond Quickly to RED Patients

Patients flagged as RED need immediate attention. Quick response shows you care and prevents dropouts.

• Call within 24 hours
• Adjust treatment plans as needed
• Document all interactions

2. Use the Content Vault

Upload educational materials to keep patients engaged:

• Nutrition guides
• Exercise videos
• Success stories
• FAQ documents

3. Regular Communication

Don't wait for problems. Proactive communication builds trust:

• Send encouraging messages to GREEN patients
• Check in on YELLOW patients before they become RED
• Celebrate milestones

4. Set Realistic Expectations

Help patients understand:

• Weight loss is gradual (1-2 lbs/week is healthy)
• Plateaus are normal
• Side effects typically decrease over time

Measuring Retention

Track these metrics in your practice:

• **Monthly churn rate**: Aim for under 5%
• **Average patient tenure**: Target 6+ months
• **Check-in completion rate**: Should be above 80%

Common Reasons Patients Leave

Understanding why patients leave helps you prevent it:

1. **Lack of results**: Set realistic expectations early
2. **Side effects**: Monitor and adjust medications
3. **Cost concerns**: Communicate value clearly
4. **Feeling ignored**: Respond promptly to all patients

Building Long-Term Relationships

The best retention strategy is genuine care. Patients who feel supported stay longer and refer others to your practice.